It took a while to explain what I wanted (for the first few minutes she thought I was placing an order). But when we got to the topic she realised who I was.
Huyen's feeling is that if this had happened at the store, no problem. However, it happened 2 minutes after I left the store. There is justnoway she can prove whether, within said 2 minutes, I had tampered with the lid or not. ("I was not there. You were away. How can I know what happened?")
I explained to her that I drink coffee every day. And my ability to drink coffee is quite advanced. And this has never happened before. And this is not my fault.
She had a giggle and said "I don't know what the problem is. I don't understand."
Me: "Please, Huyen--"
H: "It's Huyeern"
Me: "OK. Please Huyerrn--"
H: [Giggles]"No it's Hiuarrn"
Me: "OK Please Hiuarrn"--
H: "No no it's--"
Me: "Can we get back to the coffee please? Please ... [pause, decide to merge her name into the next word]... Hiuarrnderstand please that this is not my fault. Your product was not made correctly."
H: "You tell me this. But I don't know. They don't tell me this. You tell me this only."
Me: "Huh? Hiurnyway ... Can you give me the phone number of the owner?"
H: "No. He is not here."
Me: "Can I speak to him?"
H: "No. I can pass him a message."
Me: "Here is the message. Tell him that I live at number 56 on your street. And your coffee is good but it is expensive. And you have many foreigners in your cafe. If he does not do the right thing I will tell many, many people not to come back to your cafe ever again. So give him my number please. Ask him to call me. " [Of course, little beknownst to Hrrryeeennn, I know no one here.]
H: "Ok. I will tell him."
I don't think she gave a shit though. Time will tell.
